Complaints procedure
This complaints procedure describes how to submit a complaint to a força, within what deadlines it is handled, and which independent third party you can appeal to.
a força values careful cooperation with participants and clients. If you are nevertheless dissatisfied with our services, you can make use of the complaints procedure.
How do you submit a complaint?
Complaints can be submitted by email: info@a-forca.com
Please state in your message:
- your name and contact details
- a clear description of the complaint
- when the incident took place
a força confirms receipt of the complaint within five working days and aims to deal with the substance of the complaint within four weeks.
Right of appeal
A complaint is first submitted through a força's internal complaints procedure. If the complaint is not resolved satisfactorily, the complainant can turn to the independent third party:
Michelle Christine van Dijk, pastoral counsellor, associated with KLEUR Den Haag
Contact: michelle_vandijk@yahoo.com
Michelle Christine van Dijk acts as an independent third party and has no business or financial relationship with a força. Her judgement is binding on a força. Any consequences are dealt with by a força within four weeks of the ruling.
A complaint to the independent third party can be submitted by email, including a description of the complaint and the course of the internal complaints procedure. The independent third party confirms receipt and aims to respond on the substance within four weeks.
Confidentiality and records
All complaints are treated confidentially. Complaints are recorded and kept for at least two years.
a força is CRKBO-registered. Our complaints procedure meets the requirements of the Dutch Quality Code for Short Vocational Education.
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